Support Request Form

We recognize that filling out elaborate online forms can be tedious, but completing this form in detail will help us to provide you with the fastest possible resolution to the issue you are experiencing. Thank you!

All users of both ICS Calendar Pro and ICS Calendar (free) are welcome to use this form. Please note that ICS Calendar Pro users will receive priority support, but we endeavor to help all users as quickly as possible.

ICS Calendar Pro requires PHP 7.4 or later. Please check your server configuration, and update your PHP version if possible. For best performance we recommend PHP 8.2 or later.

Considering ICS Calendar Pro and have a pre-sales question? Feel free to use this form. Complete as many fields as are applicable.

"*" indicates required fields

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This field is for validation purposes and should be left unchanged.

Name*

First Last

Email*

Type of issue*

URL of the page on your website that displays the calendar*

Viewing the calendar in context is necessary to troubleshoot most issues.
Please provide the exact URL of a page that shows the calendar, not just your home page.

Password protected?

This page is password-protected

Password

ICS Calendar shortcode*

Please enter the exact shortcode you are using for the affected calendar.
Please provide the complete shortcode, not just your feed URL.

Please describe the problem you are experiencing, or the improvement you are suggesting.*

Required Steps

In order to help us provide you with efficient support, please complete the following steps before submitting this form.

Have you tested your feed with the preview tool on this site?*

Before submitting this form, please test your feed URL with the preview tool to see if the problem also occurs here.

Yes, and it works properly

Yes, and the problem exists here too

No, I have not tested with the preview tool

Have you tested your feed with ICS Feed URL Tester in your site admin?*

This tool is located under ICS Calendar → Settings and Utilities.

Yes, and it successfully retrieved the feed

Yes, and it reported an error

No, I have not used the ICS Feed URL Tester

What is the ICS Feed URL Tester error message?*

Have you loaded your feed URL directly in your web browser?*

Loading the feed URL directly in a web browser should download an .ics file. If it displays the calendar directly, or shows an error message, you are not using a valid ICS feed URL. Please correct your feed URL and try again before submitting this form.

Yes, and it downloaded an .ics file

Yes, and something else happened (e.g. a calendar displayed directly in the browser)

No, I have not tested the feed URL in a browser

License Diagnostics*

If you are unable to activate your license after trying the suggestions on the License page in WP admin, please turn on the License diagnostics option in the ICS Calendar settings, try entering your license again, and then paste the text from the LICENSE DIAGNOSTICS box on that page into the box below.

System Report*

Please log into your site admin and go to ICS Calendar → Settings and Utilities. Copy-paste the contents of the System Report in this box. None of the information will be used for any purposes other than to provide support for this specific request, nor will it be shared with any third parties. If you are concerned about sharing certain details contained in the System Report, please include at least the sections of the report under the headings "Active Plugins" and "Plugin Settings".
Please note that we really do need the System Report to provide efficient support in most cases, as it contains essential details about your configuration.

Optional Steps

The following steps are not always feasible or relevant, but may assist us in troubleshooting the issue.

Have you run all available updates?*

If you are running outdated versions of the software, you may be encountering an issue that has already been resolved.

Yes, my WordPress core and all plugins are up to date

No, I have not run all available updates

Have you tested for a plugin/theme conflict?*

The standard practice to check for a plugin conflict is to deactivate other plugins, one by one, to see if the problem only occurs when a particular plugin is active. To test for a theme conflict, temporarily switch your site to one of the stock WordPress themes, e.g. "Twenty Twenty."

We understand that it may not be feasible to perform this testing, but doing so can help us identify compatibility issues more quickly.

Yes, and there no conflicts

Yes, there are conflicts

No, I have not tested for conflicts

Conflicting plugin(s)*

Please enter the name of any plugin(s) that you believe may be causing a conflict.

Screenshots/Files

Please attach screenshots showing the issue, or related files, if applicable.
Screenshots are not sufficient to diagnose most browser rendering issues, so also be sure to provide the URL of the page that displays your calendar in the field at the top of this form.

Drop files here or

Accepted file types: png, jpg, jpeg, webp, txt, rtf, doc, docx, pdf, Max. file size: 5 MB, Max. files: 5.

You indicated that you have not completed one or more of the required steps above.
To ensure that we can help you most efficiently, please complete any steps for which you answered "No" before submitting this form. Thank you.

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Required Steps

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