Pro Support Request Form

We recognize that filling out elaborate online forms can be tedious, but completing this form in detail will help us to provide you with the fastest possible resolution to the issue you are experiencing. Thank you!

This form is for licensed ICS Calendar Pro users. For assistance with the free plugin, please use the WordPress Support Forums instead (unless we have specifically instructed you in the forums to use this form). We actively monitor the forums and typically respond within a few hours.

ICS Calendar Pro requires PHP 7.4 or later. Please check your server configuration, and update your PHP version if possible. For best performance we recommend PHP 8.2 or later.

Considering ICS Calendar Pro and have a pre-sales question? Feel free to use this form. Complete as many fields as are applicable.

"*" indicates required fields

Name*

First Last

Email*

Email used to place order (if different)

Affected calendar page URL*

Please provide the URL of a specific page that displays your calendar. Viewing the calendar live in a web browser is essential to help us troubleshoot most issues.

Password protected?

This page is password-protected

Password

ICS Calendar shortcode*

Please enter the exact shortcode you are using for the affected calendar.

Type of issue*

Please describe the problem you are experiencing, or the improvement you are suggesting.*

Required Steps

In order to help us provide you with efficient support, please complete the following steps before submitting this form.

Have you tested your feed with the preview tool on this site?*

Before submitting this form, please test your feed URL with the preview tool to see if the problem also occurs here.

Yes, and it works properly

Yes, and the problem exists here too

No, I have not tested with the preview tool

Have you tested your feed with ICS Feed URL Tester in your site admin?*

This tool is located under ICS Calendar → Settings and Utilities.

Yes, and it successfully retrieved the feed

Yes, and it reported an error

No, I have not used the ICS Feed URL Tester

What is the ICS Feed URL Tester error message?*

Have you loaded your feed URL directly in your web browser?*

Loading the feed URL directly in a web browser should download an .ics file. If it displays the calendar directly, or shows an error message, you are not using a valid ICS feed URL. Please correct your feed URL and try again before submitting this form.

Yes, and it downloaded an .ics file

Yes, and something else happened (e.g. a calendar displayed directly in the browser)

No, I have not tested the feed URL in a browser

System report*

Please log into your site admin and go to ICS Calendar → Settings and Utilities. Copy-paste the contents of the System Report in this box. None of the information will be used for any purposes other than to provide support for this specific request, nor will it be shared with any third parties. Please note that we really do need the System Report to provide efficient support in most cases, as it contains essential details about your configuration. If you are concerned about sharing some of the details contained in the System Report, please include the section of the report under the heading "Plugin settings".

Optional Steps

The following steps are not always feasible or relevant, but may assist us in troubleshooting the issue.

Have you run all available updates?*

If you are running outdated versions of the software, you may be encountering an issue that has already been resolved.

Yes, my WordPress core and all plugins are up to date

No, I have not run all available updates

Have you tested for a plugin/theme conflict?*

The standard practice to check for a plugin conflict is to deactivate other plugins, one by one, to see if the problem only occurs when a particular plugin is active. To test for a theme conflict, temporarily switch your site to one of the stock WordPress themes, e.g. "Twenty Twenty."

We understand that it may not be feasible to perform this testing, but doing so can help us identify compatibility issues more quickly.

Yes, and there no conflicts

Yes, there are conflicts

No, I have not tested for conflicts

Conflicting plugin(s)*

Please enter the name of any plugin(s) that you believe may be causing a conflict.

Screenshots

Please attach screenshots showing the issue, if applicable. Please note that screenshots are not sufficient to diagnose most browser rendering issues, so also be sure to provide the affected calendar page URL above.

Drop files here or

Accepted file types: png, jpg, jpeg, Max. file size: 3 MB, Max. files: 3.

You indicated that you have not completed one or more of the required steps above.
To ensure that we can help you most efficiently, please complete any steps for which you answered "No" before submitting this form. Thank you.

Phone

This field is for validation purposes and should be left unchanged.

Pro Documentation

ICS Calendar Help

Pro Support Request Form

Required Steps

Optional Steps