ICS Calendar Pro Support Request

Thank you for using ICS Calendar Pro! Please use the form below to submit a support request.

Before submitting a support request: Please test your feed using the preview tool on this site to see if the problem you’re experiencing also happens here. That will help to determine if the issue is due to a theme or plugin conflict on your site. Also please try loading your feed URL directly in a web browser (by pasting it into the address bar). If it does not download an .ics file, it is either not a valid feed URL or the feed is not properly configured — usually a permissions issue.

Completing this form in detail will help us to provide you with the fastest possible resolution to the issue you are experiencing. Thank you!

This form is for licensed ICS Calendar Pro users only. For the free plugin, please use the WordPress Support Forums. We actively monitor the forums and typically respond within a few hours.

Name*
First Last
Email*
Email used to place order (if different)
Affected calendar page URL*
Please provide the URL of a specific page that displays your calendar. Viewing the calendar live in a web browser is essential to help us troubleshoot most issues.
Type of issue*
Please describe the problem you are experiencing, or the improvement you are suggesting.*
Have you tested for a plugin/theme conflict?*
The standard practice to check for a plugin conflict is to deactivate other plugins, one by one, to see if the problem only occurs when a particular plugin is active. To test for a theme conflict, temporarily switch your site to one of the stock WordPress themes, e.g. "Twenty Twenty."

We understand that it may not be feasible to perform this testing, but doing so can help us identify compatibility issues more quickly.
- Yes, and there no conflicts
- Yes, there are conflicts
- No, I have not tested for conflicts
Conflicting plugin(s)*
Please enter the name of any plugin(s) that you believe may be causing a conflict.
Have you tested your feed with the preview tool on this site?*
Before submitting this form, please test your feed URL with the preview tool to see if the problem also occurs here.
- Yes, and it works properly
- Yes, and the problem exists here too
- No, I have not tested with the preview tool
Have you loaded your feed URL directly in your web browser?*
Loading the feed URL directly in a web browser should download an .ics file. If it displays the calendar directly, or shows an error message, you are not using a valid ICS feed URL. Please correct your feed URL and try again before submitting this form.
- Yes, and it downloaded an .ics file
- Yes, and something else happened
- No, I have not tested the feed URL in a browser
Have you run all available updates?*
If you are running outdated versions of the software, you may be encountering an issue that has already been resolved.
- Yes, my WordPress core and all plugins are up to date
- No, I have not run all available updates
System report*
Please log into your site admin and go to ICS Calendar > Settings & Tools > System Report. Copy-paste the contents of the report in this box. This allows us to provide faster and more efficient support. None of the information will be used for any purposes other than to provide support for this specific request, nor will it be shared with any third parties.
Screenshots
Please attach screenshots showing the issue, if applicable.
Drop files here or

Accepted file types: png, jpg, jpeg, Max. file size: 3 MB, Max. files: 3.

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ICS Calendar Pro Support Request