ICS Calendar Pro Support Request

Thank you for using ICS Calendar Pro! Please use the form below to submit a support request.

Please note: This form is for licensed ICS Calendar Pro users only. For the free plugin, please use the WordPress support forums.

Before submitting a support request, please test your feed using the preview tool on this site to see if the problem you’re experiencing also happens here. That will help to determine if the issue is due to a theme or plugin conflict on your site.

Name*
First Last
Email*
Website URL*
Please provide the exact URL of the page that contains your calendar.
ICS Feed URL*
Please provide the exact ICS feed URL you are using in your shortcode or saved calendar. (If more than one URL is affected, please list them all in the description field below.)
Type of Issue*
Please describe the problem you are experiencing, or the improvement you are suggesting.*
Have you tested for a plugin/theme conflict?*
- Yes
- No
Have you tested your feed with the preview tool on this site?*
Before submitting this form, please test your feed URL with the preview tool to see if the problem also occurs here.
- Yes
- No
Have you run all available updates?*
- Yes
- No
System Report*
Please log into your site admin and go to ICS Calendar > Settings & Tools > System Report. Copy-paste the contents of the report in this box.
URL Tester Results*
Please log into your site admin and go to ICS Calendar > Settings & Tools > URL Tester. Paste in your feed URL and click Test URL. If an error message is displayed, please enter it below. (If the feed loads properly, you do not need to paste its contents here.)