ICS Calendar

ICS Calendar
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Pro Documentation

  • Calendar Builder
  • Block Editor
  • Manual Calendar Setup
  • Admin Utilities and Settings
  • Customizer
    • Color Palettes
  • All Parameters
  • Pro Support Forums
    • Installation and Configuration
    • Licensing
    • Troubleshooting and Bugs
    • CSS and Design
    • Feature Requests
    • Translations
    • General Support

ICS Calendar Help

  • User Guide
  • Pro Documentation
  • WordPress Support Forums
  • Pro Support Request Form
  • Translation Suggestions

Pro Support Request Form

Thank you for using ICS Calendar Pro! Please use the form below to submit a support request.

Completing this form in detail will help us to provide you with the fastest possible resolution to the issue you are experiencing. Thank you!

This form is for licensed ICS Calendar Pro users only. For assistance with the free plugin, please use the WordPress Support Forums. We actively monitor the forums and typically respond within a few hours.

Considering ICS Calendar Pro and have a pre-sales question? Feel free to use this form. Complete as many fields as are applicable.

"*" indicates required fields

Name*
Please provide the URL of a specific page that displays your calendar. Viewing the calendar live in a web browser is essential to help us troubleshoot most issues.
Password protected?
Please enter the exact shortcode you are using for the affected calendar.

Required Steps

In order to help us provide you with efficient support, please complete the following steps before submitting this form.
Have you tested your feed with the preview tool on this site?*
Before submitting this form, please test your feed URL with the preview tool to see if the problem also occurs here.
Have you tested your feed with ICS Feed URL Tester in your site admin?*
This tool is located under ICS Calendar → Utilities.
Have you loaded your feed URL directly in your web browser?*
Loading the feed URL directly in a web browser should download an .ics file. If it displays the calendar directly, or shows an error message, you are not using a valid ICS feed URL. Please correct your feed URL and try again before submitting this form.
Please log into your site admin and go to ICS Calendar → Utilities. Copy-paste the contents of the System Report in this box. None of the information will be used for any purposes other than to provide support for this specific request, nor will it be shared with any third parties.

Optional Steps

The following steps are not always feasible or relevant, but may assist us in troubleshooting the issue.
Have you run all available updates?*
If you are running outdated versions of the software, you may be encountering an issue that has already been resolved.
Have you tested for a plugin/theme conflict?*
The standard practice to check for a plugin conflict is to deactivate other plugins, one by one, to see if the problem only occurs when a particular plugin is active. To test for a theme conflict, temporarily switch your site to one of the stock WordPress themes, e.g. "Twenty Twenty."

We understand that it may not be feasible to perform this testing, but doing so can help us identify compatibility issues more quickly.
Please enter the name of any plugin(s) that you believe may be causing a conflict.
Please attach screenshots showing the issue, if applicable.
Drop files here or
Accepted file types: png, jpg, jpeg, Max. file size: 3 MB, Max. files: 3.

    You indicated that you have not completed one or more of the required steps above.
    To ensure that we can help you most efficiently, please complete any steps for which you answered "No" before submitting this form. Thank you.

    This field is for validation purposes and should be left unchanged.

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